FAQ

How do I install a library?

To properly install a library, please refer to this page.

KONTAKT Player vs KONTAKT

KONTAKT Player is the free version of the Kontakt sampler software. You can download it here.
It works with libraries that developers have paid a license fee for. NKS compatible libraries are fully usable with this version. For non-licensed libraries, the full Kontakt software is required.

How do I use a discount code?

You can add your discount code by entering it at checkout. The amount or percentage will then be removed from your cart.

Note that discount codes can not be used if the order consists of libraries already on sale.

Can I get a refund?

For KONTAKT Player libraries, a refund is possible within 10 days of your order. Once the 10 days have passed, a refund is not possible anymore. You can contact us via the contact form to ask for a refund.

For libraries that requires the full version of KONTAKT (including free libraries ordered with a tip) can't be returned, no refund can be provided.

Please make sure you understand and meet this prerequisite before purchasing.

Still have questions?

If you have any question or need further help, feel free to contact us here.